Return Policy

We want you to be happy with your purchase from our website. If you are not satisfied with the products or services you received, you may return them to us within 30 days of delivery for a full refund or exchange, subject to the following conditions:

• The products must be unused, unworn, unwashed, undamaged, and in their original packaging with all tags and labels attached.
• The products must not be personalized, customized, or made to order, unless they are defective or damaged.
• The products must be accompanied by a proof of purchase, such as a receipt, invoice, or order confirmation email.
• The products must be shipped to the address we provide you with a trackable and insured delivery service. You are responsible for the shipping and handling costs of returning the products, unless they are defective or damaged.
• The products must be received by us within 14 days of the date you notify us of your intention to return them.

To initiate a return, please contact us at info@thehappyhoglet.com and provide us with your order number, the products you wish to return, and the reason for the return. We will then provide you with instructions on how to proceed with the return. Please do not send the products back to us without contacting us first, as this may delay or invalidate your refund or exchange.

Once we receive and inspect the returned products, we will process your refund or exchange within a reasonable time. We will notify you by email when your refund or exchange is completed. We will issue your refund to your original payment method, unless you agree otherwise. We will not refund the original shipping and handling fees, unless the products are defective or damaged. We reserve the right to refuse or reduce your refund or exchange if the products are not returned in accordance with our return policy.

If you have any questions or concerns about our return policy, please contact us at info@thehappyhoglet.com. We are always happy to help. 😊